this wasn't in the plan |but life is still pretty good

Qwest is our internet and land line provider and sometimes they, uh, like to bill creatively.

One month they will bill us for just the phone, and then the next month we'll get billed for the phone plus two months of internet service.  The most recent time is the third time it has happened in a year, and really it isn't that horrible except for one little thing.

Each month we get a discount on our internet because once upon a time we signed up for their "price for life" guarantee.  However, each time we've been billed for two months worth of internet service, there's only been one discount.  In order to figure this out, I have to really examine the bill, and then I call and get it fixed (while they insist that this "never happens") and all is well.

This time I'm especially not looking forward to calling because last time the customer service rep acted as if he were doing me some huge favor by giving me the discount that I deserved.  The discount that I didn't get because of some error on their end.  It's an attitude I don't particularly want to deal with again.

The moral of the story is, be sure to check your bills each month to make sure all is well.  Especially any bills that are set to pay automatically, you know, the ones you usually just let take care of themselves.